Shipping
We can ship to virtually any address in the lower 48 states. Note that there are restrictions on some products. Including but not limited to residential addresses and PO Boxes. We reserve the right to adjust the price and terms of shipping.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. In addition, shipping and product rates are subject to change. We reserve the right to pass along any increased shipping or product costs to the customer. In the event the changes are not acceptable to the customer the customer has the right to cancel the order.
In the event the customer fails to agree to the price change, TruckOrTrack will cancel the order and refund any monies collected.
Return Policy
Last updated January 29, 2020
All of our parts have a standard 30-day return policy. If the part is incorrect due to manufacturer error or if the part number is wrongly labeled we will return or exchange it for the correct item at no cost to our customers. If an item isn't needed, or the wrong item was ordered, we will return it within 30 days, providing the return shipping is paid on the item and the initial shipping cost will not be refunded and may be subject to a 25% restocking fee.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at returns@truckortrack.com to obtain a Return Merchandise Authorization (RMA) number.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
1-866-771-7886
returns@truckortrack.com